Terms & Conditions

Welcome to Incredible Journey Travels! These Terms and Conditions outline the rules and guidelines for using our website and services. By accessing this website or booking any services with us, you agree to these terms.
 

1. About Us
   Incredible Journey Travels is a travel service provider specialising in private, group, and custom tours across Vietnam, including hotel bookings, domestic flights, airport transfers, and itinerary planning.
    

2. Booking & Payments

• All bookings are subject to availability and confirmation.

• A deposit or full payment may be required at the time of booking.

• Full payment must be received before the start of the trip unless otherwise agreed upon.
   

1. Cancellations & Refunds

• Cancellation terms vary depending on the service booked (e.g., tours, flights, hotels).

• We strive to accommodate changes but cannot guarantee full refunds for last-minute cancellations.

• Refunds, if applicable, will be processed based on third-party supplier policies.
   

1. Travel Insurance
   We strongly recommend that all clients purchase personal travel insurance to cover unforeseen circumstances, such as trip cancellations, medical emergencies, or lost luggage.
    

2. Travel Delays & Changes
   We do our best to accommodate changes in international or domestic travel plans. However, we are not liable for delays or cancellations caused by airlines, weather, or other events beyond our control.
    

3. Passports, Visas & Health
   It is the responsibility of the traveler to ensure they have valid passports, visas, and meet health requirements before travel.
    

4. Liability
   While we aim to provide a safe and enjoyable experience, Incredible Journey Travels shall not be held responsible for any loss, injury, accident, delay, or damage caused by third-party service providers or unforeseen circumstances.
    

5. Intellectual Property
   All content on this website — including text, images, and logos — is the property of Incredible Journey Travels and may not be copied or reproduced without permission.
    

6. Privacy
   Please review our Privacy Policy to understand how we collect and use personal information.
    

7. Contact Us
   If you have any questions about these Terms and Conditions, please contact us:
   Incredible Journey Travels
   Email: incrediblejourneytravels@outlook.com